SAP SD Consultant

Location Singapore
Job reference BBBH130490_1692688293
Salary S$6000 - S$7800 per month
Consultant name Claudia Kueh Kee Jinq
Consultant email claudia.kueh@experis.com.sg
Consultant contact no. 65515579
EA License No. 02C3423
Consultant Registration No. R1880247

Job description:
SAP SD

  • Sales Order Processing: Configuring and managing the sales order cycle, including order creation, pricing, availability checks, delivery, and billing.
  • Pricing and Discounts: Configuring and maintaining pricing procedures, conditions, and discounts based on business requirements.
  • Customer Relationship Management: Managing customer master data, handling inquiries, complaints, and returns, and ensuring customer satisfaction.
  • Integration: Collaborating with other SAP modules such as MM (Materials Management) and FI (Financial Accounting) to ensure seamless integration of processes.
  • Reporting and Analysis: Generating reports, analysing sales data, and providing insights to support decision-making processes.
  • User Training and Support: Conducting user training sessions, providing support, and troubleshooting issues related to SAP SD.

SAP SM

  • Skills Service Order Management: Configuring and managing service order processes, including creation, planning, scheduling, and execution of service orders.
  • Service Contracts: Setting up and maintaining service contracts, including pricing, billing, and renewal processes.
  • Service Notification and Request Management: Handling customer inquiries, service requests, and complaints through service notifications and ensuring their timely resolution.
  • Resource Planning: Assigning service technicians, tools, and spare parts to service orders based on availability and skill sets.
  • Service Level Agreement (SLA) Management: Monitoring and managing SLAs, tracking service performance, and ensuring adherence to service level commitments.
  • Integration: Collaborating with other SAP modules such as PM (Plant Maintenance) and CS (Customer Service) for seamless integration of service management processes.
  • Reporting and Analysis: Generating service-related reports, analysing data, and providing insights to improve service efficiency and customer satisfaction.
  • User Training and Support: Conducting user training sessions, providing support, and troubleshooting issues related to SAP SM.


Requirements:

  • At least a Bachelor's Degree in Computer Science/Information Systems or equivalent.
  • Minimum 4 years of SAP project/consulting experience.
  • Knowledge of SAP ERP, specifically SAP SD (Sales and Distribution) and SAP SM (Service Management).
  • Experience in vendor management and consulting.
  • Experience in managing sales and service processes.

Claudia Kueh Kee Jinq EA License No.: 02C3423 Personnel Registration No.:R1880247

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