A. Basic Purpose and Function (summarize in one or two sentences the basic purpose and function of the job):
Ø You support the user community with your Area of Expertise in Sales & Distribution (SD) and Material Management (MM) module, maintaining SAP & non-SAP solutions in place, and ensuring support and maintenance but as well continuous improvement. You stay aligned with a CORE vision of the solution in place, ensuring retofit to the other facilities.
Ø You keep communicating with the user community, ensuring a role of facilitator between the stakeholders and the IS systems & people.
Ø You manage with a high level of autonomy functional evolutions, following and applying the Manitowoc change management process in place.
Ø You participate/lead some SAP projects to enhance the SAP global solution. You can also lead non-SAP solutions to set up new solution for the user community.
Ø Quality of solutions provided on business applications is a key: You discuss with key users, providing guidance on process enhancements and designing adequate solutions. Taking a project approach, you collect requirements helping them in their definition of their needs, and manage all the steps of the solution development lifecycle (from requirements collection to solution roll-out).
Ø You create Functional specification, Tests plans, and lead the FAT & UAT execution.
Ø You collaborate with developers for customized develoments.

B. Major Responsibility (describe the four to eight most important categories of duties and responsibilities (normally referred to as essential functions) that make up the job. Indicate the frequency of each duty and responsibility, percent this duty is of the overall workload, and rank the importance of this essential function to the overall scope of the job):

Major Responsibility
Business Application Support Level 2 & 3
Understand business problem, recommend solutions that enable organization to achieve its goals.
Target user satisfaction.
Capitalize and build procedures to enable the business to proactively solve issues in the future.
Meet or exceed the Service Level Agreement (SLA)
Analysis and Solution Definition, Testing.
Understands organization's direction and requirements.
Documents and analyzes required information and data.
Prepares requirements, specifications, business processes and recommendations
Project Execution
Assists in enforcement of project deadlines, schedules & budget.
Takes input from supervisor and accurately provide with comments/feedbacks.
Understands the necessity of project standards and applies them consistently.
Develops internal and external meeting objectives and agendas.
Prioritizes multiple tasks effectively.
Understands the components of running a successful project.
Communication
Contributes to conversations with team members.
Communicates on regular basis with business stakeholders, including written business correspondence.
Ensure quality of the Documentation (FS, Tests, Presentations)
Technical Recommendation and Testing
Understands technical design specifications.
Defines test conditions.
Develops accurate and complete test plans.
Conducts testing according to plan.
Identifies and documents system deficiencies and recommends solutions.

Specialized skills, equipment, software, and/or machines used to perform job:

• Experience in SAP ECC6 configuration, process design, testing and post implementation support in a global environment on the SD and MM modules
• Understand the Business Process and Business Orientation.
• Experience gathering/analyzing requirements and translating them into detailed functional specifications.
• Proven experience with integration and non-regression testing processes.
• Must be willing and able to travel internationally as required.
• Collaborating with developers for customized development.
  * Organizational skills and ability to manage a diverse work load in a fast paced environment
  * Experience working in a team-oriented, collaborative environment
  * Passion to excel, to deliver results & to deliver value to the business, considering impact to the entire company.
  
  

Joanna Tham Pooi Kwan EA License No.: 02C3423 Personnel Registration No.: R1985398

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