SAP Consultancy
. 2nd and 3rd level support for SAP users (Key users = 1st level support)
. Regular training for key users.
. Communicate changes to the key users.

SAP improvement
. Pro-actively recognize important potential in processes and discuss them with the ERP team.
. Recognize and log systematic errors.
. Work on strategies to improve known systematic errors or process gaps.
. Implement and communicate approved changes.
. Decide about changes and feasibility of changing processes

Reporting
. Report the general performance of SAP to Senior Manager IT Application Asia
. Report about requests, content, consequences for daily use, improvement possibilities, progress of requests to the ERP team.
. Report about illness, holiday, local request, to Senior Manager IT Application Asia

Documentation
. Create and maintain all relevant documentation.

SAP Projects (at multiple sites)
. Support of project team
. Subproject lead
. Communicate changes to the end / Key users.
. Coordinate education of key users

Communicate with
. Users in order to analyze and solve problems
. Users to instruct and inform them about the policies and procedures.
. Key users and colleagues on progress and improvement ideas.
. Colleagues in global ERP team exchange knowledge, best practices, harmonize work methods.
. SAP project team

Entitled to
. Propose improvements for processes.
. Generate OSS message for SAP errors.
. Decide about priorities e.g. change requests.
. Decide if changes should be done
. Decide about feasibility of changes
. Delegate issues to external consultants if the estimated effort is within the budget (proactively communicate with Superior to know the current limit)

Responsibilities
. Ensure that tickets are solved
. Take initiatives to adjust the SAP system and communicate these to the users when changes in the organization occur.
. Take initiatives to propose SAP improvements to the ERP team
. Part of projects and rollouts
. Support other applications integrated with SAP, e.g. AP Tool, Expense Claim Tool, Web Application & etc.

SAP Modules / Tasks
2nd and 3rd level support for SD

Work experience
Minimum 5 years SAP

Expertise and methodology
. Good SAP know how for all modules
. Experienced know how in SD
. Knowledge in SAP FICO as added value
. Basic ABAP knowledge (debugging)
. Experience with Change management
. Very good overview of the Financial / Sales & Distribution business processes

Other requirement criteria
. Analytical ability
. Consulting skills
. Pro-active and result oriented
. Communication skills
. Client and service orientation

Lucero Mary Grace Servino EA License No.: 02C3423 Personnel Registration No.:R22108290

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Location	Singapore
Job reference	BBBH131267_1693377654
Salary	Negotiable

Consultant name	Lucero Mary Grace Servino
Consultant email	grace.lucero@experis.com.sg
Consultant contact no.
EA License No.	02C3423

SAP System Support