• Serve as the technical SME for the Customer Communications Management (CCM) platform for regional branches, as well as for other applications under his/her charge.
  • CCM platform (utilizing the product OpenText Exstream) serves as a one-stop platform to handle both document generation and delivery services to the customers.
  • Applications to be handled are bespoke software which spans across the banking domain, including MIS, regulatory reporting systems, and other back office systems.
• Responsible for the analysis, design, development, implementation, and maintenance of CCM templates and applications.
• Work closely with team leader to gather requirements from the customer, perform technical impact analysis and estimate effort for development.
• Prepare or update functional and technical documents, prepare test cases.
• For CCM
  • Using OpenText Designer and Communications Builder:
    • Create new templates or modify existing ones according to requirements.
    • Create/modify communication packages to tie the inputs, report generation and outputs together.
• For other applications
  • Develop or modify the applications according to the requirements, working with and/or overseeing other colleagues for the development where necessary.
• Conduct peer source code/documentation review.
• Perform unit test and system integration test, support user acceptance test.
• Prepare release procedure and support production implementation.
• Update user manual, system operational manual and other necessary deliverables.
• Troubleshoot issues and problems, provide workarounds where necessary.
• Perform root cause analysis and come up with preventive measures.
• Perform all other duties and tasks as assigned

Requirements

• Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or equivalent fields
• Good working experience with any CCM platform, with preference for OpenText product.
• At least 5 years of experience in software development using Microsoft technologies (.NET, SQL Server/SSIS/SSRS, Azure development)
• Experienced in working in a complex matrix organization
• Good knowledge in SDLC methodologies (waterfall)
• Good presentation, communication and coordination skills
• Can contribute individually and collaborate well in a team.
• Good sense of accountability and ownership.

Joanna Tham Pooi Kwan EA License No.: 02C3423 Personnel Registration No.: R1985398

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