Senior Applications Developer (CCM)

Location Singapore
Job reference BBBH122436_1680228837
Salary bonuses
Consultant name Joanna Tham Pooi Kwan
Consultant email
Consultant contact no. 65515325
EA License No. 02C3423
Consultant Registration No. R1985398
  • Serve as the technical SME for the Customer Communications Management (CCM) platform for regional branches, as well as for other applications under his/her charge.
    • CCM platform (utilizing the product OpenText Exstream) serves as a one-stop platform to handle both document generation and delivery services to the customers.
    • Applications to be handled are bespoke software which spans across the banking domain, including MIS, regulatory reporting systems, and other back office systems.
  • Responsible for the analysis, design, development, implementation, and maintenance of CCM templates and applications.
  • Work closely with team leader to gather requirements from the customer, perform technical impact analysis and estimate effort for development.
  • Prepare or update functional and technical documents, prepare test cases.
  • For CCM
    • Using OpenText Designer and Communications Builder:
      • Create new templates or modify existing ones according to requirements.
      • Create/modify communication packages to tie the inputs, report generation and outputs together.
  • For other applications
    • Develop or modify the applications according to the requirements, working with and/or overseeing other colleagues for the development where necessary.
  • Conduct peer source code/documentation review.
  • Perform unit test and system integration test, support user acceptance test.
  • Prepare release procedure and support production implementation.
  • Update user manual, system operational manual and other necessary deliverables.
  • Troubleshoot issues and problems, provide workarounds where necessary.
  • Perform root cause analysis and come up with preventive measures.
  • Perform all other duties and tasks as assigned


  • Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or equivalent fields
  • Good working experience with any CCM platform, with preference for OpenText product.
  • At least 5 years of experience in software development using Microsoft technologies (.NET, SQL Server/SSIS/SSRS, Azure development)
  • Experienced in working in a complex matrix organization
  • Good knowledge in SDLC methodologies (waterfall)
  • Good presentation, communication and coordination skills
  • Can contribute individually and collaborate well in a team.
  • Good sense of accountability and ownership.

Joanna Tham Pooi Kwan EA License No.: 02C3423 Personnel Registration No.: R1985398

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