• Defined and implemented process workflow for incident response, change/service request and patch management
• Developed and implemented security/go-live checklists and risk assessment form as a compliance guideline based on best practices and common audit findings
• Developed the IT risk assessment process and register to track and manage IT security risks
• Coordinate and collaborate with counterpart and vendors on critical security incidents through the incident response plan SOP on containment, data analysis, eradication, remediation and evaluation
• Coordinated and completed multiple audits (AIISA, IM8, data security and third-party management inspection audits) with both counterpart and external Auditors and follow up with the team on the root cause and actions plans
• Plan, conduct user training, and communicate on technical safeguards on data security
• Refresh and localise IT policies based on new IM8 re-write and developed enterprise architecture framework
• Conduct and provide monthly security advisory and awareness to organization
• Provide guidance and advice for all business units on security-related and audits matter
• Provide recommendation on security best practices and audit compliance requirements

Frances Diana delos Santos, Manalo EA License No.: 02C3423 Personnel Registration No.: R1219552

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