Senior IT Support Analyst

Location Singapore River, Singapore
Job reference ARV22_1567661206
Salary S$5000 - S$6000 per month + AWS+VB
Consultant name Sombilla Arvin Clark Sikat
Consultant email arvinclark.sombilla@experis.com.sg
Consultant contact no. 65515581
EA License No. 02C3423
Consultant Registration No. R1222536

This position is part of the global support team and you will report directly to the Asia Pacific IT Manager.

Responsibilities:

  • Provide end-user support for our Asia Pacific, Middle East & Atlantic offices, configuration and deployment of desktop, notebooks, printers and other hardware peripherals.
  • Active Directory user and group Administration.
  • Setup and maintain mobile devices with corporate security software.
  • Setup, maintain and troubleshoot desk phones for staff.
  • Perform routine preventive maintenance on hardware.
  • Assist in maintaining of IT inventory.
  • Assist in maintaining in-house software.
  • Update system information and installation of software
  • Liaise with vendors on IT procurement.
  • Training new joiners on the IT systems.
  • Assist in other adhoc duties as and when required.
  • Report any IT issues to Line Manager.
  • Regular communication and reports to Line Manager.
  • Taking lead on projects when Line Manager is not available.

Requirements:

  • Minimum 8 years' experience in a Desktop Support role, 3 years as team lead
  • Microsoft Windows 7, Windows 10 & Microsoft Office 2010/2013.
  • Good knowledge of Networking, TCP/IP, DNS, DHCP, SCCM and Ethernet.
  • Good understanding on Citrix and Vmware Horizon View.
  • Basic knowledge of Active Directory and Microsoft Exchange Server 2007 / 2010 & 2013. (Creating Users, Security Group Membership, Shared mailboxes email address etc.)
  • Good troubleshooting skills.
  • Knowledge of Cisco CUCM and video conferencing.
  • Systematic, organized, meticulous and able to work in a fast paced environment.
  • Good interpersonal and communication skills.
  • Independent, patient and willingness to learn.
  • Ability to work under pressure.
  • Able to start work immediately or within short notice is an advantage.
  • Able to work outside of normal office hours when needed during emergencies.
  • Willingness to travel

Arvin Clark Sikat, Sombilla EA License No.: 02C3423 Personnel Registration No.: R1222536

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