Senior IT Support Analyst

Location
Job reference ARV22_1567661206
Salary S$5000 - S$6000 per month + AWS+VB
Consultant email arvinclark.sombilla@experis.com.sg
EA License No. 02C3423

This position is part of the global support team and you will report directly to the Asia Pacific IT Manager.

Responsibilities:

  • Provide end-user support for our Asia Pacific, Middle East & Atlantic offices, configuration and deployment of desktop, notebooks, printers and other hardware peripherals.
  • Active Directory user and group Administration.
  • Setup and maintain mobile devices with corporate security software.
  • Setup, maintain and troubleshoot desk phones for staff.
  • Perform routine preventive maintenance on hardware.
  • Assist in maintaining of IT inventory.
  • Assist in maintaining in-house software.
  • Update system information and installation of software
  • Liaise with vendors on IT procurement.
  • Training new joiners on the IT systems.
  • Assist in other adhoc duties as and when required.
  • Report any IT issues to Line Manager.
  • Regular communication and reports to Line Manager.
  • Taking lead on projects when Line Manager is not available.

Requirements:

  • Minimum 8 years' experience in a Desktop Support role, 3 years as team lead
  • Microsoft Windows 7, Windows 10 & Microsoft Office 2010/2013.
  • Good knowledge of Networking, TCP/IP, DNS, DHCP, SCCM and Ethernet.
  • Good understanding on Citrix and Vmware Horizon View.
  • Basic knowledge of Active Directory and Microsoft Exchange Server 2007 / 2010 & 2013. (Creating Users, Security Group Membership, Shared mailboxes email address etc.)
  • Good troubleshooting skills.
  • Knowledge of Cisco CUCM and video conferencing.
  • Systematic, organized, meticulous and able to work in a fast paced environment.
  • Good interpersonal and communication skills.
  • Independent, patient and willingness to learn.
  • Ability to work under pressure.
  • Able to start work immediately or within short notice is an advantage.
  • Able to work outside of normal office hours when needed during emergencies.
  • Willingness to travel

Arvin Clark Sikat, Sombilla EA License No.: 02C3423 Personnel Registration No.: R1222536

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