Snr Infrastructure Operations Executive - Up to $6500+Allowance

Location Singapore
Job reference BBBH100514_1623061929
Salary Allowances
Consultant name Kenneth Ho Qian Tat
Consultant email
Consultant contact no. 6232 5241
EA License No. 02C3423
Consultant Registration No. R1879958

Job Description
Role is located in US, must be willing to relocate to US (2 years contract)

  • Coordinate among overseas IT functional teams and vendors
  • Monitor and drive team executions to meet SLAs and OLAs defined.
  • Observes day to day operation to identify gaps, propose and initiate improvements.
  • Provide guidance to local and overseas IT team on proper process, work flow and communication and executions.
  • As escalation point and standby to manage incidents or ticket escalations.
  • Coordinate to perform operation and ticketing trends, propose and initiate improvement on efficiency and productivity improvements.
  • Propose and initiate new or change of internal process or procedure to meet new and day to day challenges and needs.
  • Perform periodically reviews of IT Operations and provide reports.
  • Partners with all levels of IT functional teams on resources or changes required to support new service or project executions and roll outs.
  • Propose and initiate change or improvement to enhance end user experience.
  • Initiate and improve Operation Knowledge Management and ensure all SOPs and checklists are in place and enforced.
  • Manage and coordinate with service owners to drive improvement
  • Operation and management report, slide development and presentation.
  • Manage resources and budget.


  • Degree in IT/Computer Engineering/Computer Studies or equivalents.
  • Minimum 8 years practical IT Infrastructure operations management experience
  • Minimum 5 years' experience leading a matrix team of IT professionals in a global enterprise
  • Good knowledge on IT Infrastructure operation including but not limited to Windows Server, AD, DNS, DHCP, File and Print, Exchange, SCOM, SCCM, Microsoft ISA/TMG, VPN, Citrix, Lync.
  • Service-oriented, leadership and interpersonal skills and adaptable to a fast-paced dynamic environment.
  • Professional certification in MCP/MSCE/MCSA/CCNA/ITILv3 are advantageous
  • Team player with good leadership
  • Excellent communication and interpersonal skills

Kenneth Ho Qian Tat EA License No.: 02C3423 Personnel Registration No.: R1879958

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