Snr Infrastructure Operations Executive - Up to $6500+Allowance

Location Singapore
Job reference BBBH100514_1623061929
Salary Allowances
Consultant name Kenneth Ho Qian Tat
Consultant email kenneth.ho@experis.com.sg
Consultant contact no. 6232 5241
EA License No. 02C3423
Consultant Registration No. R1879958


Job Description
Role is located in US, must be willing to relocate to US (2 years contract)

  • Coordinate among overseas IT functional teams and vendors
  • Monitor and drive team executions to meet SLAs and OLAs defined.
  • Observes day to day operation to identify gaps, propose and initiate improvements.
  • Provide guidance to local and overseas IT team on proper process, work flow and communication and executions.
  • As escalation point and standby to manage incidents or ticket escalations.
  • Coordinate to perform operation and ticketing trends, propose and initiate improvement on efficiency and productivity improvements.
  • Propose and initiate new or change of internal process or procedure to meet new and day to day challenges and needs.
  • Perform periodically reviews of IT Operations and provide reports.
  • Partners with all levels of IT functional teams on resources or changes required to support new service or project executions and roll outs.
  • Propose and initiate change or improvement to enhance end user experience.
  • Initiate and improve Operation Knowledge Management and ensure all SOPs and checklists are in place and enforced.
  • Manage and coordinate with service owners to drive improvement
  • Operation and management report, slide development and presentation.
  • Manage resources and budget.



Requirements

  • Degree in IT/Computer Engineering/Computer Studies or equivalents.
  • Minimum 8 years practical IT Infrastructure operations management experience
  • Minimum 5 years' experience leading a matrix team of IT professionals in a global enterprise
  • Good knowledge on IT Infrastructure operation including but not limited to Windows Server, AD, DNS, DHCP, File and Print, Exchange, SCOM, SCCM, Microsoft ISA/TMG, VPN, Citrix, Lync.
  • Service-oriented, leadership and interpersonal skills and adaptable to a fast-paced dynamic environment.
  • Professional certification in MCP/MSCE/MCSA/CCNA/ITILv3 are advantageous
  • Team player with good leadership
  • Excellent communication and interpersonal skills

Kenneth Ho Qian Tat EA License No.: 02C3423 Personnel Registration No.: R1879958

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