Sr. System Engineer (Voice/ Telephony)

Location Singapore
Job reference BBBH121075_1667791849
Salary Up to S$0.00 per annum
Consultant name Goel Navneet
Consultant email navneet.goel@experis.com.sg
Consultant contact no. 65515581
EA License No. 02C3423
Consultant Registration No. R1982194


Scope & Responsibility:

  • Installation and integration of software solutions remotely, while following defined methodology, processes, system requirements, and customer specific needs.
  • Work directly with the implementation team to assist with any technical questions regarding the solution from kick-off of the project until handover of the delivered solution to our support center.
  • Ensure that all components of the technical architecture are properly integrated and implemented.
  • Communicate and reconcile any design flaws found during the delivery of Solutions.
  • Assist customers and their vendors with configuration requirements for all Integration points in their environment.
  • Provide technical expertise of the entire product suite, implementation methodology, and/or related technology.
  • Conduct systems testing for performance and reliability.
  • Report issues found during implementation and engage support teams for assistance, as well as escalate to higher tiers and management; as appropriate.
  • Provide basic application overview, technical support, and technical quality control throughout all stages of the project.
  • Effectively manage time, maintain regular communication, and updates to both customer and management.
  • Flexibility towards after hours and weekend activities.
  • Document and add Lesson learned and Resolutions to the Nice Knowledge Base
  • Communicate with R&D/product support about customer technical feedback on implementation of product related enhancements and fixes.


Education:

  • Diploma in Computer Science, Electrical Engineering, Information Technology
  • NICE Engage Certification
  • CCNA and MCSE certifications .
  • AWS, Azure, HP, Dell, VMWare, and Citrix certifications are a plus


Requirements:
Technical & Interpersonal Skills

  • 5+ years of IT experience with 2- 3 years of experience with NICE NIM/Engage, NTR , RTA Experience
  • Minimum 2 years' experience with Product implementation & integration.
  • Experience with Advanced Solutions - Recording/Telephony Integrations, MDC , LDAP, SSO, ACD, DB migrations, Disaster Recovery or HA solutions.
  • Well versed with Customer engagement.
  • Understanding Project Delivery working model & terms.
  • Excellent communication and problem-solving skills
  • Team Player - Proven ability to work in a team environment
  • Ability to communicate with multi-cultural teams in other countries
  • Able to learn and adapt a new technology independently and fast.
  • Able to work in dynamic environments.
  • Works methodologically and follows process


Server Technology

  • Microsoft Windows Server Installation and Configuration - IIS
  • Microsoft Security - Active Directory, Security Policies, Hardening, Encryption
  • Server Hardware - HP, Dell, IBM
  • Virtual Servers - VMWare - ESX, VSX Clusters, VMotion
  • Citrix Servers - Configuration and Optimization
  • Application Servers - J2EE, JBoss, Tomcat, Apache, Liferay, Mule


SQL/Oracle

  • Microsoft SQL Server Installation and Configuration
  • Oracle Installation / Configuration
  • Maintenance - Backups and Recovery, Security
  • Scripting - Basic Query and Update knowledge


Networking

  • Network Principles - 7 Layer OSI Model, TCP, UDP
  • Network Devices - NICs, Switches, Routers, MPLS
  • Troubleshooting - Sniffers and various other Network Testing and Analysis tools


Telephony

  • Telephony Experience - PBX, Switch and ACD Vendors - Avaya, Cisco, Genesys, Nortel, Aspect, Alcatel etc

Goel Navneet License No.: 02C3423 Personnel Registration No.: R1982194

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