Systems/Field Support Engineer, with OT Pay, Permanent role

Location Singapore
Job reference BBBH101731_1631268012
Salary Negotiable
Consultant name Kenneth Ho Qian Tat
Consultant email
Consultant contact no. 6232 5241
EA License No. 02C3423
Consultant Registration No. R1879958

As a Field Engineer you will provide on-site support for multiple clients, often times visiting several clients in one day. You will be exposed to and work with multiple technologies and environments; and are responsible for the support and maintenance of server, desktop, and network infrastructure for high profile financial services clients.

Principal Responsibilities

    • Provide technical support for desktop infrastructure and Servers
    • Implement new server and desktop technologies
    • Availability for out-of-hours support via an on-call rotation
    • Provide client-facing technical support, and communicate in a timely manner with clients per SLA and average response times
    • Update tickets with current and thorough information
    • Submit timesheets per the regional office requirements

Knowledge & Experience

  • Minimum 2 years demonstrable 1st and 2nd/3rd line support experience in a similar role
    • Financial services sector experience (good to have) but not essential
    • Proven detailed knowledge and experience with the following: o Microsoft Server, Active Directory & Microsoft Exchange technologies
  • Citrix XenApp and Xen Desktop
  • SAN
  • Firewall (Cisco ASA, IOS)
  • Backup Solutions

  • Ability to:
    • Build / Configure / Manage Windows 2012, 2016, 2019 Servers including Active Directory and File Service
    • Build / Configure / Manage Exchange 2010, 2013, 2016
    • Build / Configure / Manage Windows 7, 8, 10
    • Configure / Manage Office 365, migration experience - good to have

  • Desired Knowledge:
    • Admin of VMWare and Hyper V environments
    • Network Topologies
    • Mac OSX
    • Administration of Citrix XenApp and XenDesktop
    • Administration of Public Cloud platforms (e.g. AWS, Azure)
    • Knowledge of Meraki WiFi and network devices
    • Market Data applications e.g. Bloomberg
    • Knowledge of SQL
    • Experience with Powershell

Kenneth Ho Qian Tat EA License No.: 02C3423 Personnel Registration No.: R1879958

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