Technical Account Manager -(ERP Support)

Location Singapore
Job reference BBBH111726_1654585314
Salary Negotiable
Consultant name Dignadice Catherine Lagman @ Lagman Catherine De Leon
Consultant email catherine.dignadice@experis.com.sg
Consultant contact no.
EA License No. 02C3423
Consultant Registration No. R21103001


Main Job Purpose:
To provide ERP /Software Support for the premium customers of the company and to assists real estate investment, asset & property management and developer to resolve ERP/application issues timely and effectively.
Essential Job Results:

  • Provides ERP support and assistance to existing clients in Asia Pacific.
  • Ensures program's designs meet requirements by working closely with the team that defines financial and operational requirements
  • Fosters good client relationships by providing the highest level of client satisfaction.
  • Helps our clients determine the best way to their business model into our application by testing and documenting their requirement needs.
  • Executes innovative project plans by training clients on new business process and/or system changes.
  • Maintains client confidence and protects operations by keeping information confidential.
  • Maintains professional and technical knowledge by attending educational workshops and reviewing professional publications.


Qualification Standards:

  1. Education/Training
    • Bachelor's degree required, preferably in accounting, finance, software development, information technology
    • ERP trainings
  2. Work Experience
    • Knowledge of ERP System
    • Experience in software training and implementation a big plus.
    • Experience in providing ERP or application support to clients
  3. Skills/aptitudes Required
    • Understanding of SQL (SSRS) and reporting tools
    • Good communication skills
    • Ability to handle clients effectively, escalating issues when needed
    • Energetic and dynamic professionalism
    • Ability to multi-task in a fast pace environment
    • Ability to follow through on commitments and deadlines

Dignadice Catherine Lagman @ Lagman Catherine De Leon EA License No.: 02C3423 Personnel Registration No.:R21103001

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