Technical Account Manager / Technical Support Specialist

Location Singapore, Singapore
Job reference RA 0045_1562913785
Salary S$5000 - S$6000 per month + VARIABLE BONUS
Consultant name De Guzman Robi Anne Timoteo
Consultant email robianne.deguzman@experis.com.sg
Consultant contact no. 65515325
EA License No. 02C3423
Consultant Registration No. R1544992

Technical Account Manager / Technical Support Specialist

  • Provides application support and assistance to existing clients in Asia Pacific.
  • Ensures program's designs meet requirements by working closely with the team that defines financial and operational requirements
  • Fosters strong client relationships by providing the highest level of client satisfaction.
  • Helps our clients determine the best ways to fit their business model into our application by testing and documenting their requirement needs.
  • Executes innovative project plans by training clients on new business process and/or system changes.
  • Maintains client confidence and protects operations by keeping information confidential.
  • Maintains professional and technical knowledge by attending educational workshops and reviewing professional publications.

Qualifications:

  • Bachelor's degree required, preferably in accounting, finance, software development

Work Experience:

  • At least 4-6 years of exposure to accounting or real estate system (YARDI)
  • Knowledge of financial services front and back office operations
  • Experience in software training and implementation a big plus

Skills/aptitudes Required

  • Ability to handle clients effectively, escalating issues when needed
  • Energetic and dynamic professionalism
  • Ability to multi-task in a fast pace environment
  • Ability to follow through on commitments and deadlines
  • Understanding of SQL (SSRS) and reporting tools would be an advantage

Robi Anne De Guzman EA License No.: 02C3423 Personnel Registration No.: R1544992