ESSENTIAL FUNCTIONS:

The position supports VMWare ESX 3.x, 4.x, 5.x, 6.x systems and must have experience managing these environments in a production environment.
This position focuses heavily on Network and Cisco products and technologies. Possess technical expertise for Ethernet infrastructure support and will be instrumental in bridging the industrial and information networking paradigms.
This position supports modifying and maintaining Microsoft ACL tables (file/folder permissions), Active Directory Architecture, Microsoft clustering, and performance monitoring techniques on server software and hardware.
Provides troubleshooting assistance remotely via telephone and email on products to company's field service personnel, distributors, integrators, and customers. Work with other engineers, manage multiple issues with changing priorities and deal with high pressure situations successfully.
Capable of investigating and verifying reported product problems in software, firmware, hardware and documentation. Document the problem, work with appropriate group to resolve the problem, and follow up with the company's representative or customer when the problem is solved.
Provides documentation of all actions taken in the appropriate systems, set expectations with customers and follow-up on an action item or activity needed to resolve a problem being experienced by a customer. You will update and author Technical Notes and other documentation to inform company personnel, domestic or international, of solutions to commonly experienced problems, work around, installation practices that create problems, etc. to improve customer satisfaction and acceptance.

EDUCATION REQUIREMENTS:

Engineering Degree Holder

EXPERIENCE REQUIREMENTS:

2+ Years' relevant experience
Experience with multiple types of server and storage hardware.
o Discrete servers
o Blade servers
o Storage Area Networks
Experience with Active Directory tools and utilities.
o VMWare management console.
Understanding of EMC SAN Storage hardware
Familiarity with network and san switching technologies
Able to work in a round-the-clock, global operation 7 days x 24 hours
Strict adherence to company standards and procedures.
Excellent trouble shooting skills

SCOPE OF WORK / KNOWLEDGE & SKILLS

Works on issues of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Experienced professional with a full understanding of area of specialization; resolves wide range of issues in creative ways and effective ways. Receives assignments in the form of objectives and determines the process by which to meet goals.

DESIRABLE REQUIREMENTS:

Windows 2003/2008/2012/2016 MSCE/MSCA/MCITP/MCP
VMWare Certification (VCA/VCP)
Background and understanding of IT controls and compliance.
Solid PC skills and proficiency in office productivity software (Microsoft Office, Microsoft Visio, Microsoft Project, etc.)
Understanding of ISA, ANSI, NEMA, NEC and NIST standards.
Experienced in ANY OF THE FOLLOWING: PLC, SCADA, HMI, EtherNet/IP, especially programming, troubleshooting, design and installation.
Ability to handle high pressure work conditions.
Commercial Skills
Good Interface between Business Units

Dignadice Catherine Lagman @ Lagman Catherine De Leon EA License No.: 02C3423 Personnel Registration No.:R21103001

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Location	Singapore
Job reference	BBBH127868_1683796133
Salary	Negotiable

Consultant name	Dignadice Catherine Lagman @ Lagman Catherine De Leon
Consultant email	catherine.dignadice@experis.com.sg
Consultant contact no.

VMware Remote Support