Account Manager (Up to $6K + Commission/Central)

Location Central Region, Singapore
Job reference AM030719_1562145020
Salary S$5000 - S$6000 per month + Bonuses
Consultant name Yong Whei Jie, Octavius
Consultant email wheijie.yong@experis.com.sg
Consultant contact no. 65515572
EA License No. 02C3423
Consultant Registration No. R1110096

Responsibilities

Acting as the day to day contact for a number of clients; developing, managing and enhancing new and existing client relationships to ensure client retention, revenue and growth as well as promoting company and its services through excellent customer service.

  • Acting as a dedicated Account Manager responsible for overall relationship and customer support for a number of clients.
  • Client Liaison - providing specific information and progress reports in response to clients' enquiries / Handling all levels of enquiries from customers
  • Building long term relationships with the assigned clients
  • Maintain and improve client satisfaction and performance;
  • Maintain up to date client documentation including Service Level Agreements and Terms of business, Meeting Minutes and Client Guides
  • Promoting and discussing new services with Clients
  • Handling SLA reviews of clients
  • Communicating SLA changes to Service Deliver Teams
  • Leading frequent Client meetings (face to face and/or conference calls)
  • Conducting Client Trainings
  • Generating MI reports and presentations
  • Setting up and maintaining corporate operating systems with client specific information and user access
  • Presenting marketing materials to clients and informing them about procedural changes
  • Providing Technical support for Client and Candidates
  • Liaising between Service Delivery teams and Client when additional information needed
  • Cooperating with Service Delivery teams to ensure quality and timely service
  • Obtaining volume predictions from clients and feeding back to Operations

Requirements

  • Minimum degree in any fields
  • Minimum 5 years of experience in managing large or medium size and multiple corporate accounts/clients
  • Possesses confidence, strong problem-solving and decision making skills;
  • Must be able to provide outstanding customer service
  • Must be independent, eager to learn and patient

Octavius, Whei Jie Yong EA License No.: 02C3423 Personnel Registration No.: R1110096