The candidate is responsible to perform production application support task for payments system team for APAC region.
System support scope includes overseas and domestic remittance & cheque payment, local interbank fund transfer (GIRO), FAST, MEPS+. Peripheral support systems of customer eAdvices, corporate expense payment are also in scope.
The candidate shall be part of the roster support for application support team ensuring all production system stability and system readiness for business.

You will perform production application support task for payments system (overseas and domestic remittance & cheque payment, local interbank fund transfer-GIRO, FAST, MEPS+) for APAC region.

Responsible for production system integrity and production system readiness of systems under Payment System team for APAC region
Provide L2 support and troubleshooting for production incidents and critical system interface through Payment System
Support the Incident Manager in ensuring preventive and detective measures of applications are identified and implemented with provision of root cause analysis
Support the IT Planner in meeting project objectives and perform production transition for new system launch and system change request
Propose improvements for systems based on identified process gaps
Standardize processes through developing implementation, integration, and documentation in accordance to set standards
Identify and propose suitable processes for automation and implementation
Lead and coordinate projects (project support and change request). Provide analytical support and execute requirement analysis to support system enhancement, fixes, and emergency application changes deployment
Highlight and escalates risk issues to relevant parties in a timely manner
Participate in system restoration for Disaster Recovery exercises
Coordinate regular meetings for issues resolution with developers/vendors
Perform other duties as and when assigned

Job Requirements

Diploma / Bachelor's degree in Computer Science or Information Technology
Min. 4 years of work experience in the Application or System Support function, preferably in a bank or financial institution
Possess hands-on experiences in supporting Payment systems
Experience in Enterprise Application support environment with interaction to multiple function (developer, infrastructure and service desk) and business users
Has functional knowledge of Payment systems such as GIRO, FAST, CTS, MEPS+, Overseas & Domestic Remittance, Internet Banking, customer eAdvices
Has technical knowledge on Application hosted in both Windows and LINUX, able to perform database query (SQL Server, ORACLE) and handling application services under Windows and LINUX services
Possess good understanding and competency in scripting (such as DOS, Shell Scripting)
Possess self-motivated and driven work ethnic to ensure high quality work in a timely manner
Possess collaborative team player working style with demonstration of presentable interpersonal skills
Excellent communication, interpersonal and presentation skills

Joanna Tham Pooi Kwan EA License No.: 02C3423 Personnel Registration No.: R1985398

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Location	Singapore
Job reference	BBBH128177_1684831468
Salary	performance bonus

Consultant name	Joanna Tham Pooi Kwan
Consultant email	joanna.tham@experis.com.sg

Application Production Support, APAC Payments