- Total client satisfaction
- Coordination of all Customer Service issues within branch office and among members.
- Monitor the quality of services in your branch office.
- Customer Service case updating, logging and filing in ERP system.
- Coordination and solving of CS events and after sales services.
- Documentation for clients, including: Handover packaging, service cards, handover confirmations, maintenance documents, confirmation slips, training templates, etc.
- Coordinate projects according to schedule, economically and to clients satisfaction
- Documentation submission / uploading Reports and CX Commissioning documentation processers
- Follow up and close case closely
- Arrange client RPM and send RPM report on time
- Preparation of client card printing
- Weekly reports as required by the CS Manager
- Basic IT knowledge in hardware, network and database.
Personnel Reg No: R1110855
Manpower Staffing Services (S) Pte Ltd
EA Licence No: 02C3423
Veronica, Shen Hwa Neo EA License No.: 02C3423 Personnel Registration No.: R1110855