The position of the Customer Service Team Assistant is responsible for providing support to System and Customer Service Department as well as providing our customers with the highest level of service. This position will also be responsible for customer service as well as data entry, documentation.

• Total client satisfaction
• Coordination of all Customer Service issues within branch office and among members.
• Monitor the quality of services in your branch office.
• Customer Service case updating, logging and filing in ERP system.
• Coordination and solving of CS events and after sales services.
• Documentation for clients, including: Handover packaging, service cards, handover confirmations, maintenance documents, confirmation slips, training templates, etc.
• Coordinate projects according to schedule, economically and to clients satisfaction
• Documentation submission / uploading Reports and CX Commissioning documentation processers
• Follow up and close case closely
• Arrange client RPM and send RPM report on time
• Preparation of client card printing
• Weekly reports as required by the CS Manager
• Basic IT knowledge in hardware, network and database.
  
  

Veronica Neo Shen Hwa - veronica.neo@experis.com.sg
Personnel Reg No: R1110855
Manpower Staffing Services (S) Pte Ltd
EA Licence No: 02C3423