Data Centre Technician

Location Singapore
Job reference BBBH105530_1632819487
Salary AWS + OT
Consultant name Yong Whei Jie, Octavius
Consultant email wheijie.yong@experis.com.sg
Consultant contact no. 65515572
EA License No. 02C3423
Consultant Registration No. R1110096

Responsibilities

  • Perform basic level of problem determination for all tickets, emails, chats & phone calls
  • Perform hardware troubleshooting
  • Triage and escalation to the appropriate level
  • Ticket management to ensure SLA's are met
  • Perform General Hardware/Cage duties:
    • Server assembly and disassembly
    • Server maintenance and repair
    • User/emergency access
    • Racking and un-racking of servers and devices
    • Hard drive and memory installs
    • Server console/reboot
    • RAID setup and configuration
    • Cabling and cable management (power/network)
    • PDU Install/Replace
    • Hardware/Cabinet auditing
  • Perform basic software setup
    • Control Panel installation (Plesk/cPanel/Webmin)
    • Server OS installation (Windows/Linux/BSD)
    • Kickstart/reinstall OS
    • Partition configurations
    • Basic network IP configurations
    • Coordinate all repairs with customer and NOC staff
    • Perform basic NOC ticket troubleshooting tasks
    • Monitor and update internal message boards, e-mail, and task list.
    • Keep informed of company and departmental policies.
    • Management and tracking of assets including shipping.
    • Labeling all devices and cables are per company standard.
    • Work closely with third party providers.
    • Other duties as assigned.


Qualifications:

  • Minimum 2 years' experience in a similar role in a hosting company and/or Data Center Envrionment
  • A good working knowledge on data center processes and design (power, cooling, redundancy).
  • Ability to document complex problem resolution summaries and repetitive tasks.
  • Ability to demonstrate effective teaming and interpersonal skills.
  • Exceptional troubleshooting, problem resolution skills.
  • Extensive knowledge of computer hardware, mainly servers.
  • Ability to quickly identify specific issues and troubleshoot accordingly.
  • Must have work experience with different types of cabling and experience managing fiber & copper in a data center environment.
  • Proficient in Microsoft Office.
  • Proficient in Linux and Windows operating systems.
  • Ability to prioritize workload and meet deadlines.

Octavius, Whei Jie Yong EA License No.: 02C3423 Personnel Registration No.: R1110096

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