Desktop Support Collaboration Services

Location Singapore
Job reference BBBH119756_1664349123
Salary Negotiable
Consultant name Rajasekar Shirley Monisha
Consultant email shirley.rajasekar@experis.com.sg
Consultant contact no. 6232 5244
EA License No. 02C3423
Consultant Registration No. R22106767


Roles & Responsibilities:

  • Perform day-to-day support for all Collaboration Support technologies L1 - L2 ticket analysis.
  • Perform daily system checks and identify any anomalies.
  • Conduct audit for regional client infrastructure and services.
  • Deploy new instances of the secure print and room management devices.
  • Implement change requests for the secure print and room management updates.
  • Monitor uptime of regional server infrastructure, secure print and room management devices.
  • Support the functional and performance validation of client services.
  • Perform failure analysis and service recovery of offline devices.
  • Provide end-user troubleshooting support on macOS and iOS devices.
  • Perform testing post-change management.
  • Conduct testing as part of project analysis.
  • Create reporting and dashboards as part of infrastructure analysis.
  • support any building outage over weekend or execute CR during weekdays before the office hour (6am SGT)


Requirements:

  • 5 years experience in supporting a large environment.
  • Mac Hardware support - macOS and iOS knowledge.
  • JAMF certification is good to have.
  • ITIL knowledge and understanding of service management.
  • Tableau dashboard knowledge.
  • ServiceNow knowledge.
  • Printer infrastructure knowledge.
  • Networking topologies & Certification in Networks.
  • General scripting using Perl and other scripting tools.
  • Development knowledge good to have (Java, Python)
  • Good analytical skills.

Interested applicants please submit your updated resume to shirley.rajasekar@experis.com.sg or click "Apply now" option.

We regret to inform you that only shortlisted candidates will be notified.

Shirley Monisha

Personnel Reg No: R22106767

Manpower Staffing Services (S) Pte Ltd

EA License No: 02C3423

Rajasekar Shirley Monisha License No.: 02C3423 Personnel Registration No.: R22106767

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