Job Description:

• Provide quality customer service and excellent support operations
• Handle in-bound calls and emails and to co-ordinate work with internal teams and external users.
• Manage any incidents raised and track them to their closure escalating such incidents where required.
• Perform any other required tasks assigned by the management to support operations.

Requirements:

• Minimum a Higher Nitec/Diploma in information Technology (IT) with 1 year of relevant working experience.
• Working knowledge in Internet Browsers like Internet Explorer, Firefox etc and applications like Outlook, Word, Excel etc.
• Experience in providing IT support in a call centre/helpdesk environment.

Claudia Kueh Kee Jinq EA License No.: 02C3423 Personnel Registration No.:R1880247

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