IT Desktop Engineer

Location Singapore
Job reference BBBH94446_1603764030
Salary S$3000 - S$4000 per month + VARIABLE BONUS
Consultant email robianne.deguzman@experis.com.sg
EA License No. 02C3423


IT DESKTOP ENGINEER
Responsibilities:

  • To provide an in-house IT support level 1-2 for desktop, telephone, Video Conference, Smartphone both physical and virtual
  • Build rapport and provide excellent customer service to VIPs
  • Record, keep a track of progress / incidental tickets or escalated issues on regular basis using the internal Service Management Tool
  • Log and push all requests or escalation in a timely manner
  • Monitor and coordinate all escalated tickets to 3rd level support and ensure a smooth transition of tickets from start to finish
  • Participate on projects, enhancement or Infrastructure as when necessary
  • Carry out other duties on adhoc from time to time.



Minimum Requirement:

  • Degree/ Diploma or relevant experience
  • 4-6 years experience in providing in-house user support functions
  • Good exposure on PC Peripheral, CV and Smartphone support either Physical or Virtual
  • Able to work well in a team, pro-active and good customer service skills



If you are qualified and interested in applying for the position, please kindly send your CV in to De Guzman, Robi Anne at robianne.deguzman@experis.com.sg
EA License No.:02C3423
EA Registration No.: R1544992

Robi Anne De Guzman EA License No.: 02C3423 Personnel Registration No.: R1544992

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