Quality Assurance Specialist (Customer Service/Call Center)

Location Singapore
Job reference BBBH113114_1653617064
Salary S$4000 - S$6000 per month
Consultant name Claudia Kueh Kee Jinq
Consultant email claudia.kueh@experis.com.sg
Consultant contact no. 65515579
EA License No. 02C3423
Consultant Registration No. R1880247

Job responsibilities:

  • Execute quality assessments as per the framework across the Customer Support Operations team
  • Monitor and be responsible for quality assurance metrics
  • Include/update key workflow changes, operations process and critical items across the scoring mechanism
  • Analyze data from assessment scores operational policies
  • Own and conduct business reviews with team leaders, while engaging with training teams to drive actions and measure progress
  • Collaborate with vendors and train on QA frameworks and develop reporting mechanisms


  • Min. 3+ years of experience in the Quality domain in a business function or vendor environment
  • Experience in conducting large scale audits efficiently and good understanding of QA Scores
  • Good knowledge in Customer Support Operations
  • Advanced Excel, Google Studio or Tableau skills is a plus

Claudia Kueh Kee Jinq EA License No.: 02C3423 Personnel Registration No.:R1880247

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