SaaS Operations Manager

Location Singapore
Job reference BBBH95695_1609148126
Salary S$8000 - S$9000 per month + VB
Consultant name Sombilla Arvin Clark Sikat
Consultant email
Consultant contact no. 65515581
EA License No. 02C3423
Consultant Registration No. R1222536

As the SaaS Operations Manager, you will help to plan and oversee ongoing operations of our 24/7 mission critical solutions, coordinate the team's work to ensure that we meet customers' SLAs and provide stability and growth for our business.
You will be responsible for the business continuity of the hosted platform and its compliance with the global regulatory and security requirements, by planning for the capacity and performance demands of our solutions, With an acute sense of priorities and technical skills, you will plan the teams' work but also assist when needed in the identification and resolution of critical system issues that impact business operations.

  • Plan and prepare the setup of a new Bottomline solution on the platform
  • Review and schedule the onboarding of new customers
  • Overseeing an incident resolution
  • Recommend enhancements to improve systems availability
  • Define and document new operational procedures for continuous improvement
  • Monitor and discuss with the team's members their OKR

  • Managing multiple projects and effectively prioritize with minimal supervision
  • Team work and collaboration
  • Having a solid IT experience: applications support, enhancement and integration
  • Troubleshooting software issues, to deal with complex technical problems
  • Windows and Linux server administration, Powershell and Unix scripting
  • Relational databases (basic knowledge of SQL scripting and database administration)
  • Networking concepts (TCP\IP, routing, switching, VLANs, Firewalls)
  • Client service, and have the ability to communicate with customers in their language
  • Understanding the needs of the Financial industry
  • Supervising the activities of the IT service management (Change/Incident/Assets)

Arvin Clark Sikat, Sombilla EA License No.: 02C3423 Personnel Registration No.: R1222536

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