Senior Desktop Engineer (iOS/Network)

Location Singapore
Job reference BBBH119237_1664507244
Salary S$5000 - S$6500 per month
Consultant name Claudia Kueh Kee Jinq
Consultant email
Consultant contact no. 65515579
EA License No. 02C3423
Consultant Registration No. R1880247

Job description:

  • Perform day to day support for all collaboration support technologies L1 - L2 ticket analysis
  • Perform daily system checks and identify any anomalies
  • Conduct audit for regional client infrastructure and services
  • Deploy new instances of the secure print and room management devices
  • Implement change request for the secure print and room management updates
  • Monitor uptime of regional server infrastructure, secure print and room management devices
  • Perform failure analysis and service recovery of offline devices
  • Provide end-user troubleshooting support on macOS and iOS devices
  • Perform testing post change management
  • Create reporting and dashboards as part of infrastructure analysis
  • Support any building outage over weekend or execute CR during weekdays before the office hour (6am SGT)


  • Diploma in Information Technology or similar discipline with 5 years of experience in supporting a large MNC environment
  • Experience in Mac Hardware support with MacOS and iOS software
  • ITIL knowledge and understanding of service management
  • Knowledge in ServiceNow, Printer infrastructure, Tableau dashboard
  • Good knowledge in Networking topologies.
  • General scripting knowledge using Perl and other scripting tools
  • Good analytical skill
  • Good to have:
  1. JAMF certification
  2. Programming skills (Java, Python)
  3. Certification in ITIL
  4. Certification in Networking (CCNA, CCIE, CompTIA Network+, etc.)

Claudia Kueh Kee Jinq EA License No.: 02C3423 Personnel Registration No.:R1880247

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