Responsibilities:

• Daily support and administration of Servers, VMware platform, Active Directory & enterprise management systems (SCCM) Infra and associated software products
• Build, Deploy & Maintain Enterprise Operating System Images via SCCM Infrastructure according to functional needs and specifications based on business/security requirements
• Deploy & maintain Group Policy - Scheduling, monitoring, and troubleshooting Group Policy deployments
• Improve and automate manual repetitive OS deployment processes and procedures to drive efficiency
• Deployment of security fixes on Infrastructure services in accordance to Corporate Vulnerability and Patch Management policy via SCCM Infra
• Level-two escalation support to Infrastructure issues that require technical specialization
• Analyze, troubleshoot and resolve critical system issues
• Responsible for set up of Systems in Singapore & Asia Offices
• Keeping Infrastructure operating and meeting the agreed service-level
• Overseeing operational health of Infrastructure services (Availability Management)
• Provide regular backup to Infrastructure services region critical and important production server data and image
• Optimal system performance and system capacity planning (Capacity Management)
• Create & maintain document portfolio of Site Catalogue, Operations / Audit Best Practices, trouble-shooting & related solutions knowledge base
• Execute IT Disaster Recovery Plan (IT DRP)
• Manage projects assigned and ensure completion in accordance to project timeline

Job Requirements:

• Bachelor of Science in Electrical Engineering/Electronics/Computer Science or equivalent
• At least 5 years of proven experience in IT Operations & End-User Support environment
• Experience & knowledge in planning, designing and implementing Windows desktop operating system (OS) in an enterprise environment\
• Experience and knowledge in Windows desktop image deployment scripting
• Knowledge and hands on experience with Windows Server 2K12/2k16, Microsoft SCCM, and VMware virtualization
• Working experience in Active Directory and implementing/troubleshooting Group Policy Objects (GPO)
• Ability to work in a team environment and/or as an individual contributor, as required
• Ability to effectively prioritize and execute tasks in a high-pressure environment

Sharma Kristine Joy Padua License No.: 02C3423 Personnel Registration No.: R2090931

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