Senior Technical Customer Service Executive

Location Singapore, Singapore
Job reference Exp-HCLS_1564971645
Salary Basic + AWS
Consultant name Alexis Bo Zhuang Mian
Consultant email alexis.bo@experis.com.sg
Consultant contact no. 65515307
EA License No. 02C3423
Consultant Registration No. R1872731

Responsibilities:

  • Oversee technical service operations and ensure routine functions are aligned with the company's SOP
  • Project Management of process improvements and new projects
  • Establish good relationship with Key Account Customers
  • Possess contract management skill-set to promote preventive maintenance services
  • Execute order management functions such as pre-sales support activity, order fulfillment, shipment management and deliveries
  • Ensure shipping activities are monitored to ensure smooth deliveries to customers
  • Ensure all orders and billing are done in a timely and accurate manger with all supporting documents as per agreed schedule
  • Ensure with the team that customer payments are up-to date
  • Assign and monitor scheduling for engineers
  • Prepare forecasting, scheduling, budgeting and related management reports
  • Support training of regional offices' technical service operations

Requirements:

  • Degree in Business Administration or related qualifications
  • Experience in CRM and ERP systems is a pre-requisite
  • 5 years of customer service with supervisory experience and good shipping/freight knowledge
  • Experience in Project Management is a plus point
  • Good team player, possess strong analytical and problem solving skills
  • An organized, meticulous and disciplined person with a good eye for details
  • Proficient in MS Office - Excel (Pivot, Vlookup, Formulas)

Interested applicants please send your resume to alexis.bo@experis.com.sg

Bo Zhuang Mian

R1872731

Manpower Staffing Services (S) Pte Ltd

02C3423

Alexis, Zhuang Mian Bo EA License No.: 02C3423 Personnel Registration No.: R1872731

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