Service & System Engineer (Security Systems / CCTV / Alarm syst

Location Singapore, Singapore
Job reference SSE_1562035013
Salary Negotiable
Consultant name Veronica Neo Shen Hwa
Consultant email
Consultant contact no.
EA License No. 02C3423
Consultant Registration No. R1110855
  • Deliver / complete projects in schedule, economically and to clients' satisfaction, and to our internal installation standards for both Singapore project and international project.
  • Service security systems and provide services to our clients.
  • Troubleshooting and solving problems.
  • Ensure Customer satisfaction.
  • To be proficient in our products and technology. Always improve ability.
  • Manage relations with existing clients
  • Finish routine preventive maintenance on time according to company standards and policies.
  1. Client satisfaction.
  • System design, diagrams.
  • Programming, Testing & Commission, trouble shooting.
  • Product pre-testing.
  • Preparing project 'engineering package' according to standard.
  • Site inspections. Coordination with PM, client (when needed), third parties, sub-contractors.
  • Review and supervision of all equipment installations, wiring, according to product manuals
  • On site client training
  • Coordinate all customer service issues and managing relations with all existing clients within assigned region
  • Ensure quality of services following company standards and policies strictly, to deliver prompt and efficient response to all service requests within assigned region.
  • Provide routine preventive maintenances.
  • Handle daily troubleshooting, follow up all open technical issues till the problems resolved.
  • Take over all service issues from Project team after Extremal Hand Over done.
  • Prepare customer training materials and deliver professional custom or training.
  • Diagrams update after HO.
  • Manage service sub-contractors and attend internal training, improving skills.

Veronica, Shen Hwa Neo EA License No.: 02C3423 Personnel Registration No.: R1110855