Service Delivery Manager

Location Singapore, Singapore
Job reference BBBH83754_1573121757
Salary S$4500 - S$7000 per month
EA License No. 02C3423

Job Description:

  • Work with various groups to define/upgrade/modify video conference rooms, develop requirements, obtain proposals, oversee installations and certify video conferencing and related equipment
  • Manage vendor and consult on existing and future Webcasting architecture and solutions
  • Provide technical design and support for equipping conference room and event space with respect to audio visual, broadcast and video conferencing equipment
  • Work with different teams globally to ensure services delivered are aligned with global standards, client and local requirements
  • Oversee the Incident Management process, ensuring that meeting-impacting incidents are addressed and resolved in a timely fashion, both internally and by vendor
  • Assist with root cause and trending analyses for any conference-related incidents and issues
  • Request/coordinate webcasting, transcription and archiving services for events, as required
  • Coordinate with and provide assistance to local site technical support resources to ensure meetings and events are covered with respect to meet and greet service and general troubleshooting of problems and incidents
  • Ensure continuity of service delivery globally for video conferencing
  • Ensure projects are completed on schedule, within budget and meet customer requirements
  • Engage with appropriate groups and resources, as appropriate, to deliver projects, engaging with the business, and facilitating service delivery
  • Work with team members and vendor to plan preventive maintenance for global video conferencing network
  • Partner with engineering team to assess new services and business value of technologies and equipment, as assigned
  • Partner with engineering team in support of software changes on existing video conferencing network, as assigned
  • Create surveys for Customer events, as requested
  • Actively promote global use of conferencing and collaborative services to customers
  • Provide Level 3 WebEx support, assessing, troubleshooting and closing tickets
  • Assess business impact of serious/complex outages/problems and take appropriate actions via collaboration with Engineers and project managers
  • Support all operations related to Content Distribution Network, including conversion and posting of video files, webcasting and streaming
  • Bring new video conferencing systems online, manage database updates to support, test/certify with vendor

Job Requirement:

  • Bachelor's Degree in Management, Computer Science, Engineering or equivalent
  • Minimum 3-5 years' working experience in a similar function
  • In-depth knowledge of the conferencing technology industry is preferred
  • Strong customer relationship and time management skills

Claudia Kueh Kee Jinq EA License No.: 02C3423 Personnel Registration No.:R1880247

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