Service Delivery Manager

Location Singapore
Job reference BBBH101308_1625136716
Salary AWS + Bonus
Consultant name Paula Dam Dieu Phuong
Consultant email paula.dam@experis.com.sg
Consultant contact no. 62328832
EA License No. 02C3423
Consultant Registration No. R1109289

An international solution provider offering digital enablement service to help customers deliver wonderful business outcome is now searching for a passionate Service Delivery Manager to join their team.
The Role

  • Being the point of contact and responsible for all operational events and escalations
  • Plan, monitor and deliver operational tasks timely and successfully
  • Deliver service to customers based on the agreed signed contracts
  • Build good rapport with vendors and partners to deliver product support and manage customer expectation
  • Responsible for all escalations on technical grounds and manage customer accordingly
  • Team bonding with all the supports engineers and mentoring on support delivery
  • Create and develop SOP, technical documentation, knowledge base
  • Conduct postmortem and root cause analysis to clear identify the issue
  • Develop prevention plan/strategy
  • Engage and collaborate with cross function teams to represent company as one and improve support functionality

To be successful in this role, you shall have the following pre-requisites:

  • Bachelor's Degree in computer science or equivalent
  • 7 years of experience in networking technologies
  • 5 years of experience in network operations with proven track record in leading operations and customer engagement
  • Good understanding on networking concepts and networking devices: routers, switches, firewall, NAC,
  • Good knowledge on Aruba Clearpass, Fortinet & Palo Alto Firewalls,
  • Effective communication and presentation skills
  • Smart-working attitude and ability to work under pressure and high demanding customers
  • Out of box thinking
  • CCNP, ITIL certified
  • Ability to articulate technical issues in layman terms to non-technical audiences
  • Singaporeans only

What's next?
If you are qualified and interested in applying for the position, please kindly send your CV in to Dam Dieu Phuong (Paula) at paula.dam@experis.com.sg. / Click Apply or call 65 6232 8832
EA License No.:02C3423
EA Registration No.: R1109289

Dam Dieu Phuong, Paula EA License No.: 02C3423 Personnel Registration No.: R1109289

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