The Engineer will be in-charge of understanding the requirements, including stating the scope of work, calculating the resources required in delivering the service and advising the senior system engineer preparing the quotation.

• To install and configure services as per approved implementation plan.
• Carry out technology, professional and maintenance support services as per SOW.
• Provide level 1 support (basic hardware break-fix & troubleshooting of hardware and software issues ) for installed services
• Provide technical deliverables such as high level design document, user acceptance test (UAT) doc and as-built documentation
• Provide outstanding quality of service and meet predefined customer service level agreement (SLAs)
• Provide detailed scope of work on various F5 implementation projects
• Installation, configuration & support on various F5 products - LTM, GTM, AWAF, APM & etc.
• Provides production support for client applications
• Executes daily activities and processes on support calls
• Understands advanced infrastructure services and F5 technologies.
• Troubleshooting of production issues and provides a detailed root cause analysis report for the clients including L 1/2 troubleshooting and resolution of F5 problems.
• Performs and coordinates for upgrades including planning, scheduling, testing, and implementation.
• Drafts and maintains documentation on installations, incidents, and procedures
  
  SKILLS:
• Minimum 4-6 years of relevant experience as a System Engineer
• Certified in at least one of the technology domain (Infrastructure hardware and software, hyperconvergence, network, security, cloud and/or end user computing), good to have.
• Technical knowledge on the assigned solution domain/product.
• Expertise in enterprise products implementation, migration and support.
• Attention to technical details, priority management and planning skills

Arvin Clark Sikat, Sombilla EA License No.: 02C3423 Personnel Registration No.: R1222536

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