Technical Support

The Tech Support assists in managing and maintaining the performance and stability of all products deployed in clinical trials and commercial rollouts. The Tech Support will also work alongside our sales, operations, software development and products team to serve our client partners in other aspects including but not limited to, inventory management, patient compliance monitoring, product testing & project planning. To be specific, the candidate will work closely with the Asst Technical Manager and internal team to support and address operational issues, prepare and manage documentation, necessary devices, process flows, assist our client partners, and increase the overall efficiency of how we achieve customer success.
Responsibilities

Assist in the fostering and managing , strategic, and long-term client relationships
Assist in the project pre-roll out tech support related planning and progress tracking to ensure the timelines, effectiveness, and overall success of project implementations
Assist in the coordination between teams at Client and the client partner to collaborate on and execute technical integrations and ongoing support
Give product presentations and trainings to clients, and travel to client sites as needed
Communicate ongoing outcomes reports to client on a regular basis, and use data to tell meaningful and actionable stories to our client partner.
Communicate with software development team for troubleshoot, escalate, and respond to request effectively from internal teams and client partners
Assist in generating monthly Tech Support Report for team KPI tracking
Support the team in preparation of user-facing training material creation (e.g. troubleshooting guides, quickstart guides etc.)
Assist in create/validate software test script and provide UAT guidance
Any ad-hoc task assign by superior
Assist in preparation of CRM (Clinical Research Material) Notification for clinical trial purposes
Preparation and management of project documentation (physical and electronic copies)
Testing of mobile apps & platform prior to client deployments
Part of technical helpdesk to support customer requests and break fixes
Assist in the tracking & managing of deployment of devices & equipment for projects

Experience / Training:

1-3 years of relevant professional experience
Entry level candidates welcomed.
Experience will determine the role being offered.
Experience in clinical trials, and commercial projects
Have aptitude for using data to drive decisions
Experienced in communicating to clients, partners, and other external stakeholders
Knowledge on chronic disease prevention, Singapore health care system, digital health & medical wearable devices
Technical experience and able to identify bugs & read error code in backend javascript (e.g. able to read & understand Python code) will be an nice but not required

Education:

Degree in Biomedical Engineering, Life Science, Computer Science, Software Engineering

Skills:

Excellent written and verbal communication skills, Software Quality Assurance Experience, Problem solving skill, Risk Management skill

Goel Navneet License No.: 02C3423 Personnel Registration No.: R1982194

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Location	Singapore
Job reference	BBBH128238_1685080959
Salary	Up to S$0.00 per annum

Consultant name	Goel Navneet
Consultant email	navneet.goel@experis.com.sg
Consultant contact no.	65515581

Technical Support (BioMedical)