Technical Support (Healthcare)

Location Singapore
Job reference BBBH119753_1664346075
Salary Up to S$0.00 per annum
Consultant name Goel Navneet
Consultant email navneet.goel@experis.com.sg
Consultant contact no. 65515581
EA License No. 02C3423
Consultant Registration No. R1982194


Technical Support | Operations | Singapore
The Tech Support assists in managing and maintaining the performance and stability of all products deployed in
clinical trials and commercial rollouts. The Tech Support will also work alongside our sales, operations, software
development and products team to serve our client partners in other aspects including but not limited to, inventory
management, patient compliance monitoring, product testing & project planning. To be specific, the candidate will
work closely with the Asst Technical Manager and internal team to support and address operational issues, prepare
and manage documentation, necessary devices, process flows, assist our client partners, and increase the overall
efficiency of how we achieve customer success.

Responsibilities

  • Assist in the fostering and managing, strategic, and long-term client relationships
  • Assist in the project pre-roll out tech support related planning and progress tracking to ensure the timelines,effectiveness, and overall success of project implementations
  • Assist in the coordination between teams at Client and the client partner to collaborate on and execute technical integrations and ongoing support
  • Give product presentations and trainings to clients, and travel to client sites as needed
  • Communicate ongoing outcomes reports to client on a regular basis, and use data to tell meaningful and actionable stories to our client partner.
  • Communicate with software development team for troubleshoot, escalate, and respond to request effectively from internal teams and client partners
  • Assist in generating monthly Tech Support Report for team KPI tracking
  • Support the team in preparation of user-facing training material creation (e.g. troubleshooting guides, quickstart guides etc.)
  • Assist in create/validate software test script and provide UAT guidance
  • Any ad-hoc task assign by superior
  • Assist in preparation of CRM (Clinical Research Material) Notification for clinical trial purposes
  • Preparation and management of project documentation (physical and electronic copies)
  • Testing of mobile apps & p